Privacy Policy

Effective Date: February 27, 2026

HaulNow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (haulnow.co), text or call our phone number, or use our dumpster rental brokerage services.

1. Information We Collect

Information you provide directly:

• Name and contact information (phone number, email address)
• Delivery address and service location
• Project details (dumpster size, debris type, rental duration)
• Payment information (processed securely by Stripe — we do not store card numbers)
• Communications with us via SMS, phone, or our website

Information collected automatically:

• Device type, browser type, and operating system
• IP address and approximate location
• Pages visited on our website and time spent
• Referral source (how you found us)

Information from third parties:

• We may receive information from our hauling Providers related to your service (e.g., delivery confirmation, weight tickets)

2. How We Use Your Information

Purpose	Examples
Provide services	Process your dumpster rental order, match you with a Provider, coordinate delivery and pickup
Communicate with you	Send order confirmations, delivery updates, pickup reminders, and respond to inquiries via SMS, phone, or email
Process payments	Charge for services rendered, issue refunds when applicable
Improve our services	Analyze usage patterns, improve our website, develop new features
Legal compliance	Comply with applicable laws, respond to legal requests, protect our rights

3. How We Share Your Information

We do not sell your personal information. Information is shared only as necessary to provide services:

• Hauling Providers: Name, phone number, delivery address, and project details are shared with the assigned Provider to complete your service.
• Payment processors: Stripe processes your payment information securely.
• Communication platforms: Twilio is used to send and receive text messages.
• Legal requirements: Disclosure may occur if required by law, court order, or government request.

Additional privacy note for SMS: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS/Text Messaging

When you text our number or provide your phone number, you may receive text messages from HaulNow. For complete details about our text messaging practices, please see our SMS Terms & Conditions.

Key points:

• We send transactional messages related to your dumpster rental (confirmations, updates, reminders)
• Message frequency varies based on your order activity
• Message and data rates may apply
• Reply STOP to opt out of text messages at any time
• Reply HELP for assistance

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 3 years for tax and legal purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure payment processing through PCI-compliant providers
• Access controls limiting who can view your information

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text message communications

To exercise any of these rights, contact us at (469) 353-6114 or text us at the same number.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Phone/Text: (469) 353-6114
• Website: haulnow.co